Terms and Conditions
Last updated: October 2026
Welcome to Luxury Logistics International ("Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website and the event coordination, travel concierge, and logistics services provided by us.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our site or retain our services.
1. SCOPE OF SERVICES
Luxury Logistics International provides bespoke event coordination, luxury travel concierge, and operational logistics services. We act primarily as an agent, planner, and coordinator, sourcing, reserving, and managing arrangements on your behalf with third-party suppliers.
2. ENGAGEMENTS, PROPOSALS & RETAINERS
2.1. Inquiries and Proposals: Proposals, quotes, and itineraries prepared by Luxury Logistics International are subject to availability and pricing changes until a binding service agreement is executed and the initial deposit or planning fee is received.
2.2. Non-Refundable Retainers: Coordination and concierge planning fees/retainers compensate the Company for research, itinerary curation, vendor negotiations, and administrative planning. Unless otherwise agreed in writing, all planning retainers are non-refundable.
3. THIRD-PARTY SUPPLIERS & INDEPENDENT CONTRACTORS
3.1. We partner with independent third-party vendors, including but not limited to airlines, private charter operators, hotels, villas, venues, catering firms, transport providers, and technical production crews.
3.2. These independent suppliers operate under their own commercial terms, conditions, and cancellation policies. Luxury Logistics International is not an employee, owner, or direct operator of these third-party services and assumes no direct liability for their acts, errors, omissions, warranties, breaches, or negligence.
4. CANCELLATIONS, CHANGES & REFUNDS
4.1. Client Cancellations: If you cancel an event, booking, or travel itinerary, you remain subject to:
(a) Forfeiture of any non-refundable planning fees paid to Luxury Logistics International.
(b) Any cancellation penalties, non-refundable deposits, or contractual liabilities imposed by third-party suppliers (e.g., venues, charter operators, accommodations).
4.2. Changes: We will make reasonable efforts to accommodate schedule or itinerary changes, but cannot guarantee availability or waiver of change fees from suppliers. Additional planning hours or vendor fees incurred will be billed to the client.
4.3. Force Majeure: Luxury Logistics International is not liable for failure, delay, or disruption of services caused by events beyond reasonable control, including acts of God, extreme weather, natural disasters, war, civil unrest, labor strikes, government restrictions, or travel advisories.
5. CLIENT RESPONSIBILITIES
5.1. Accuracy of Information: You are responsible for providing complete and accurate information, including legal guest names matching passports, dietary/medical requirements, and timely decision approvals.
5.2. Travel Documentation: Clients and their guests are exclusively responsible for obtaining valid passports, visas, health clearances, and appropriate personal or event travel insurance.
6. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Luxury Logistics International, its directors, employees, and agents shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of our website, event execution, or travel arrangements. Our maximum aggregate liability arising from our services shall not exceed the total management/coordination fees actually paid by you to Luxury Logistics International for the specific service in dispute.
7. INTELLECTUAL PROPERTY
All text, bespoke itinerary designs, branding, logos, graphics, and materials displayed on this website or provided in proposals are the proprietary intellectual property of Luxury Logistics International and are protected by applicable copyright and trademark laws. No unauthorized copying, reproduction, or distribution is permitted.
8. GOVERNING LAW AND JURISDICTION
These Terms and any contractual disputes shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the federal or state courts located in the State of Delaware.
9. CONTACT US
For inquiries regarding these Terms, contact us at:
Luxury Logistics International
16192 Coastal Highway
Lewes, DE 19958